Frequently Given Answers

Here's some fast information to frequently asked questions that we like to call "Frequently Given Answers."

Products that we carry

R-Galaxy stocks:
Comic Books, Art Books, Original Anime Cels, Anime Soundtracks, Action Figures, Statues, Plush Toys, Model Kits, Posters, Wall Scrolls, Prints, Puzzles, Calendars, T-Shirts, Caps, Buttons, Keychains, Collectible Card Games, Imported Trading Cards, Idol Cards, Import Playing Cards, Decorations, Stickers, Pencil Boards, Manga, Collected volumes of Comic Books in Trade Paperbacks, Video Games, Videos, DVDs, Rentals, Music CDs, Original Art, Collectibles, and more, more, more!

Guarantees and Final Sales

All your electronic purchases are 100% guaranteed up to seven days against defectiveness only. Any returns due to defectiveness will be good for store credit only (no cash or credit card refunds.) All returns must be in the same condition in which they were purchased.
All other items listed on your sales invoice may be exchanged for other merchandise only if the sales sticker and packaging are intact (seal can not be broken, opened, or re-sealed.)

The maximum period for exchange is seven days after purchase.

R-Galaxy reserves the right to limit the number of returns.

All sales are final and R-Galaxy does not provide any cash refunds.

There are no returns or exchanges for any purchases of comic books or card products.


Buy, Sell and Trade with R-Galaxy

We buy collections.

No appointments are necessary, but please contact us ahead of time, if possible.

We are generally looking for items that are still hot and in demand, or quality pieces and the harder-to-find. The condition of the items are almost always an important factor. If you have a collection, or if you have a hodgepodge of various unrelated items, bring it all in to the store and we will evaluate it and make you a cash offer for either the whole collection, or just the pieces we need. On occasion, we may only offer trade, especially if we are overstocked on the items, or if demand is minimal.

Larger cash offers may be paid in the form of a check.

If you live outside the area, feel free to contact us with a description of your collection, but please do not send any attachments with your e-mail, because unfortunately we will not be able to look at them. Please confine the description and contents to the e-mail itself.


Selling your used videos and DVDs: 

Contact us by
e-mail (rick@r-galaxy.com) or phone (520-322-0422) and provide us with a list of all your videos that you wish to sell that are in excellent condition. Generally, we offer between no more than $1.00 for VHS tapes, and $1 to $4 for most DVDs. We offer the most money for harder-to-find movies, highly in-demand movies, and very recent releases.


Selling your used, high quality Video Games: 

When you finish a game, or just get tired of it, remember it still has value to R-Galaxy because we sell used, guaranteed-to-work video games. You can also trade in your used games against new, sealed games. The newest games in the best condition can get up to $10 each. At present, we are buying Playstation 3 and some Playstation 2 video games, and we also purchase used X-Box 360 andsome X-Box
.

Selling your used music compact discs:

R-Galaxy is currently buying large quantities of music CDs, especially rock, alternative, jazz, blues, world music and country. R-Galaxy pays between 50 cents to $4.00 for used music CDs. We buy at any time during store hours without apointment, but call ahead if possible to insure an R-Galaxy buyer is on site. We buy whole collections or just a few CDs, whatever suits your needs. R-Galaxy buys CDs that have been well-maintained and still have some demand from the public. All CDs must have at least the front jacket as well.


Special Orders

R-Galaxy places special orders for customers as a regular part of our service. However, no special orders are guaranteed because most distributors will not guarantee that we will receive their product.

Special orders are placed by deposit (cash or credit card) only.

Special orders will take a minimum of seven days to fill, and sometimes over one month. Your patience is appreciated. Typically, expect a 1 to 3 week wait. If you have been waiting for longer than one month, ask us for the current status of your special order and we will check with the distributor for their most current information.


Layaways and Holds

R-Galaxy will only hold items for purchase, and only for 24 hours.

There are no layaways.

R-Galaxy does not hold videos for rental.


Comic Book Information You Can Find On Our Website
Whatever your particular tastes are, we can help point you in the direction of comic books that may surprise and delight you. We have access to the full spectrum of new comics, and we also carry an extensive catalog of back issue comics. There are hundreds of Comic books released every month by companies like Marvel, DC, Image, Dark Horse and many small, independent publishers. We have endeavored to link you up to the critical websites that update current comic book issues weekly.

Try visiting our
Comics Page for all the comic book questions you may have, because with so many links to just the right places, we believe our website can really be useful to you. If you want to explore the upcoming titles of any single publisher, then click above to get to our links page with the websites of all the major publishers and many of the best independent publishers in the comic book field, as well as links to the websites of individual writers and artists. [Please note that we have tried to avoid linking to content that is inaccurate, offensive, or inappropriate. We make no claims as to the accuracy or fitness of content provided by others or maintained on other sites. If you find any content objectionable, or any errors or omissions, please let us know.]


Comic Book Release Dates

Among the website features are links to Diamond Comic Distributors and “Shipping This Week” lists. Diamond Comics is the single largest comic distributor in the world. R-Galaxy, Inc. uses their services to provide our customers with the best new comics every week, which almost always are ready for purchase by 3 p.m. on Wednesday afternoon, except when major holidays may move the shipping day to Thursday.

Remember that it is not necessary to know when your favorite comic book is coming out if you have an R-Galaxy subscription to the comic book, because we will set aside the comic book for you, which is another free service that we offer.


Free Comic Book Subscription Service

If you read comics, there are bound to have been times when you have missed getting a particular new comic book because it was sold out. Our free subscription service is available so that each month you will be able to count on getting the continuing-series comic books that make collecting comics so enjoyable. If you live in the Tucson area, simply stop in the store and set up your free subscription.

Comic book subscriptions are initially offered as a free service of R-Galaxy. The service is conducted on an honor basis, with the subscriber (you) promising to:

(1) Come into R-Galaxy once each month to pay for your comics held by subscription. Picking up your books once a month is your responsibility. R-Galaxy will not notify you when your comic books arrive, so it is very important that you come into the store once a month. R-Galaxy will hold your comic subscription until you are late 10 days since your last purchase. At that time, if arrangements are not made to immediately pick up your entire subscription, the subscription will be cancelled. R-Galaxy will re-instate a subscription by non-refundable cash deposit only, in an amount to be determined by R-Galaxy.

(2) Notify R-Galaxy at least two months in advance of any changes to your subscription, including canceling a comic book that you do not want anymore, or canceling your whole subscription. Adding a comic book to your subscription will almost always allow you to receive the next issue, unless there are not enough copies of that comic book on order. In that case, we will still try to get your new comic book subscription started as soon as possible.

If you live outside the Tucson area and there are no local comic shops that provide this service, you can contact us and make arrangements for setting up a subscription by mail. Subscriptions by mail will require that you send us a deposit based on the size of your subscription in the form of a money order and that you pay for all shipping charges and insurance for each month's delivery.


Single Item orders

Single item orders (any item listed in Previews sold individually) are orderable as long as you supply us with the “Previews” month, page number, and the item’s exact title. We can then guarantee that you will get it, provided that the item is not cancelled or allocated by the vendor. All orders $8 and over require a full deposit down at the time of placing the order.


Comic Book Requests and Searches

Are you having a hard time finding a particular back issue comic? We will put your requests into our database and keep an eye out for them as collections are sold to us, and single comics are traded in to us. When we find that comic, we will be glad to contact you. When you e-mail us your requests, send only your top ten requests. We ask for just your top ten because of the time that is required entering the data.

Rare variants are always priced above the normal cover price, and will be priced based on demand.


Anime

We are happy to say that we love anime!

"Anime" is Japanese animation, and includes a diverse range of genres including comedy, romance, science fiction, fantasy, mecha /robots, action and much more. R-Galaxy continues to offer an extensive selection of anime titles for rental at very inexpensive rates, so that you can afford to rent a lot of anime!

The past years have seen a growing number of anime series on network and cable television. If you are interested in seeing anime series in their original, uncut form in Japanese with English subtitles, R-Galaxy has them all!

Anime is our passion at R-Galaxy, Inc. Our entire staff watches and loves animation of all kinds. When you visit our store, if you need any recommendations or assistance in finding a title or series that suits your individual tastes, please ask us. We would be glad to make suggestions.

The easiest and most direct way to find out about the latest arriving anime videos is to check our links to some of the major anime companies, or check our link called
“Shipping This Week.”

You can special order any anime DVDs that are available domestically by simply leaving a cash deposit. For title availability, please feel free to e-mail us, or call us at (520) 322-0422.


Manga (Japanese Comics)

Have you tried manga? If you love anime, but you're not sure if you would like Japanese comics (manga), remember this: some of the best scenes of your favorite anime series might appear only in the manga!

We carry a wide variety of manga in both Japanese and English. If you desire complete storylines, we offer many trade paperbacks and manga collections that will satisfy your manga appetite.

If you're just experimenting with manga, let us know what type of stories you prefer, and we will try to find just the “perfect” manga for you. Whether its Takahashi, Shirow, Fujishima or any of the talented writers and artists producing manga, we hope that your manga reading experience will be just as enjoyable as watching anime.

We are always ready to buy your used manga paperback collections, so feel free to bring your used manga to our store, and we will be glad to purchase them. If you live outside the Tucson area, please call us to describe your collection and make arrangements for sale and shipping.


Cards

We carry many trading cards. We sell full boxes at a discount, and you can also ask to see the many hard-to-find “chase cards” for your favorite card series.

The hottest cards continue to be collectible card games. Collectible cards are a specialty of R-Galaxy, and pre-eminent among them is Magic: The Gathering, the grandfather of collectible card games. We have specialized in rare Magic: The Gathering cards since 1993, when the game began. We have several hundred thousand Magic: The Gathering cards that you can buy from R-Galaxy !!

Or, if you prefer, you can trade cards with us.

The card games that we focus on include: Magic: The Gathering , Yu-Gi-Oh, Legend of the Five Rings, Dragonball Z , Star Wars, Star Trek, Versus and Pokemon. Of course, we have uncommons and commons from these and other collectible card games, as well. Below is our trading and purchasing policy for all collectible card games.


Collectible Card Game Policy

We buy, sell, and trade using Scrye high column. Prices are rounded up to next fifty cent level.

Whole collections are subject to negotiation, and will not be offered full book value.

Cards may only be traded against other cards of the same game. The highest value card that you may trade for is equal to the highest value card that you trade, in descending order.

Card value Trade % Cash Offer

$10.50 and up 60% 15% of Scrye High
$8 to $10 50% $1.00
$5.50 to $7.50 50% NONE
$3 to $5 33% NONE
Below $3 variable NONE


Auctions

R-Galaxy, Inc. has begun on-line auctioning through Ebay. Please check our Auction Listings Page for detailed listings.


Movies

R-Galaxy is dedicated to fan favorites and unusual yet high quality films that you might see at international film festivals. We also carry U.S. films if there is a strong following for them. We locate the best of the best and bring these films in as inexpensive rentals to R-Galaxy. Some of the broad genres we offer include:
  • Fan favorites and Cult film classics
  • Hong Kong cinema
  • Anime (Japanese Animation) of all genres
  • Foreign films of distinction
  • U.F.O., Metaphysics, and Ancient Mystery documentaries
  • Special requests by our customers
You just have to know if we have the movies you want for rental, right? Well, visit our Movies Page for complete listings of our rental inventory, and which also has links to movie news, online film magazines and the major film studios.


Special Orders for Movies

R-Galaxy requires that you leave a deposit for the full retail price of the DVD in the form of cash or credit card (only money orders if you are ordering from outside the Tucson area.) We will also need your name and current phone number (and address outside Tucson) to contact you when your DVD arrives.


Opening a video rental account

Video membership can only be opened by an adult of 18 years or older.

Video membership can only be opened if you have:
(1) a current Arizona driver's license or military I.D. card, and
(2) a current VISA, MasterCard, or American Express credit card. [Debit cards will not work to open an account, but you can pay for your rentals and purchases with debit cards.]

Membership is free.

You will be asked to read R-Galaxy rental policies and sign a rental contract. Upon opening a rental account, you may add a family member or friend, for whom you will be solely responsible.


Video and DVD Rental Policies (subject to change)

What follows is an informal summary, not the video rental contract itself:

Video membership can only be opened by an adult of 18 years or older.

The applicant must have a current Arizona driver’s license, and either a current Visa, Mastercard, or American Express. No debit or check cards may be used to open a membership.

Membership is free.

New arrivals are $2.99 each, and due back by closing the next evening.

All other videos are two for $1.99, and due back by closing the next evening.

Rentals must be returned at the counter to an employee between 11 a.m. and closing the next day (normal store hours.)

Un-rewound videos will incur a 50 cent charge per video.

Late fees are $1.99 per late day for the first six late days.

Late fees are due immediately upon return of late videos. Unpaid late fees or unpaid rewind fees will be subject to an additional $1.00 per irental item plus accrued tax.

Do not keep the videos more than seven (7) days or they will be considered stolen, and you will be charged for the full retail price of the tape, and all late fees, and an additional $100 penalty per tape.

R-Galaxy does not hold videos for rental.


Toys
However, you may place orders for toys if (1) they are offered individually in “Previews” and (2) a full cash deposit at the time the order is placed.


Policy Statement

The reasons for our policies are many, and having tried a variety of methods in the past, we have found that these policies work the best for everyone concerned. If you have questions or comments, please click on to our e-mail button on every page of our site to contact and inform us. We hope that you enjoy your next visit to R-Galaxy!

©2007 |R_Galaxy,Inc. ,Tucson,Az |(520) 322-0422 All rights reserved. Series specific characters and links are the property of their original owners, e.g. Marvel, DC comics, Viz, etc.
for questions or comments regarding this site
email:rick@r-galaxy.com
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